FAQs
A new connection
It’s easy to apply for a water connection all you need is to fill in an application form which can be obtained from the office or downloaded from our website and have the following:
- Copy of ID
- Copy of KRA Pin
- Copy of Title Deed
Connection charges as outlined in the tariff.
It’s easy to apply for a water connection all you need is to fill in an application form which can be obtained from the office or downloaded from our website and have the following:
- Copy of ID
- Copy of KRA Pin
- Copy of Title Deed
Connection charges as outlined in the tariff.
Fill out the form attached (LINK TO KARURI WATER APPLICATION FORM)
SELF SERVICES PORTAL LINK (CHECK YOUR STATEMENT & BALANCE)
Requirements:
A registered number that receives all notices.
Account number.
https://www.majisoft.co.ke/kawsco-selfservice/
CUSTOMER SERVICE CHARTER
Kawsco is committed to delivering exceptional service to all our customers. Our Customer Service Charter outlines our commitment to providing reliable, efficient, and responsive service.
For any questions, concerns, or feedback, please contact us via:
Phone: 0727484139
Whatsapp No. 0727484139
Email: Customerservice@karuriwater.co.ke
Facebook:https://www.facebook.com/profile.php?id=100068600031851&mibextid=ZbWKwL
WATER QUALITY SERVICES
KAWSCO itself and externally (use of RUJWASCO laboratory) routinely monitor for contaminants in your portable water according to WHO, KEBS, and WASREB standards and regulations. These results are available for our customers upon request. For more detailed information on the water quality tests, and laboratory services, kindly visit our customer service center, or Call, Whatsapp or email to ustomerservice@karuriwater.co.ke
Various reasons may result in high bills;
- Leakage after the meter or within the household
- Increased consumption within the households
- Tank overflows
- Faulty meter subject to meter test.
- Air lock
- Underground bust after the meter
According to the water Act 2016, it is a criminal offence to reconnect your own water.
Visit any of our offices near you and request a change of name (Transfer) form and fill. Indicate the existing account in the space provided and attach requirements.
Please call our customer services line at 0727484139, Email: customercare@karuriwater.co.ke at Whatsapp no. 0727484139 or visit our Facebook page or report to any Kawasco office, and our technical team will address the issues raised promptly.
To report a burst pipe, or blocked sewer you can: visit our offices from week-days 8 am to 5 pm or Call; Tel: 0727484139
Email: customercare@karuriwater.co.ke
Whatsapp no. 0727484139Â or through Facebook
Please provide precise location details (share Google map pin if possible for quick access), giving the nearest landmark for burst pipes/blocked sewer.
Yes, through writing a request via email (customercare@karuriwater.co.ke) or sending a hard copy indicating the months affected and the account number. Once confirmed the customer is required to make a payment of Ksh 500. Then, the Non revenue officer is assigned the task, and results are communicated officially to the commercial manager and customer waiting adjustment decision.
To access a comprehensive list of connection costs kindly check on the approved tariffs click here. (attach link of the tariff)
Customers are asked to report any Kawasco employee asking for bribes to the management.Â
No payments should be made without formal authorizations.
Yes, the water is treated as per the Guidelines provided by the World Health Organization and Kenya Bureau Standards (KEBS). The Government Chemist, KEBS, and the Ministry of Health randomly and independently also sample the water and certify it fit for human consumption.