Services

Connection to Water Supply

Water Connection

Requirements For Individuals

Requirements for Companies & Institutions

Change of Tenancy Requirements

Upon site visit/ customer advice from the in charge of the new connection, the customer shall make an application for a new water connection by filling in the new water connection application form.
Upon payment, the in charge of the new connection shall recommend approval of the connection. The commercial Manager shall verify payment and recommend approval and authorization of connection.
The Commercial Manager shall authorize connection.
The person in charge of the new connection shall deploy an artisan to execute the works by physically installing the meter, giving the customer the account number, and bringing back to the office details of the connection.
The revenue officer shall open the account and forward the details to the Audit department.
The Auditor verifies the payments, accounts, and the meter number.
The Auditor forwards the details to the Billing Office for recording and activation of the accounts.

The customer shall clear the entire pending bill and upon paying a re-connection fee, issue a re-connection form and take it to the customer care desk for filling and registering as per the company’s requirement.
A copy of the daily meter reading forms is submitted to the Disconnection Officer for disconnection and re-connection monitoring.
The Disconnection Officer orders for re-connection of the customer after verification of payment.
The artisans are required to submit reports on daily disconnected and reconnected accounts to the Disconnection Officer.
The Disconnection Officer ensures that all customers who have not paid their water bills are disconnected and reconnected in good time.