Karuri Water and Sanitation Company Ltd (KAWSCO) held a successful Customer Engagement Meeting on 25th March 2026 at St. Patrick’s Catholic Church Hall, bringing together customers from the Kimuga and Kiambaa Zones, alongside staff and stakeholders. The forum aimed to strengthen transparency and improve service delivery by educating customers on billing processes, tariff structures, and company operations, while also providing updates on water production, distribution, and ongoing infrastructure improvements.
During the interactive session, customers raised key concerns including billing discrepancies, intermittent water supply, response times to leaks and bursts, as well as the impact of illegal connections. Additional issues such as the need for dam maintenance and the possibility of a community borehole were also discussed. KAWSCO addressed these concerns and reaffirmed its commitment to enhancing customer service, improving communication, and continuously engaging the community to ensure reliable and efficient water and sanitation services.
The customer engagement meeting proved to be a valuable platform for fostering open dialogue between KAWSCO and residents of Kimuga and Kiambaa. The discussions and feedback received will play a crucial role in guiding improvements in service delivery, operational efficiency, and customer relations.